Effective Date: 3-10-2025

At Machinery PK, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or make a purchase from our office in Multan

1. Information We Collect

When you use our website or services, we may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing/shipping address.

  • Order Information: Product details, payment information, order history.

  • Website Usage Data: IP address, browser type, device information, and pages visited (via cookies or analytics tools).

  • Communication Data: Emails, calls, or messages you send to us for inquiries or support.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and after-sales services.

  • Respond to your inquiries and requests.

  • Send order updates, promotions, or product information (only if you agree).

  • Improve our website, products, and services.

  • Comply with legal or regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Courier companies, payment processors, or IT support providers who help us deliver our services.

  • Legal Authorities: If required by law or to protect our rights and property.

4. Data Protection & Security

We use industry-standard security practices to protect your information. While no system is 100% secure, we take every reasonable step to prevent unauthorized access, misuse, or loss of data.

5. Cookies & Tracking

Our website may use cookies to:

  • Improve user experience.

  • Remember your preferences.

  • Analyze website traffic and performance.

You can disable cookies in your browser settings, but some website features may not work properly.

6. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (where legally possible).

  • Opt out of promotional emails or marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. Please note we are not responsible for the privacy practices of those websites.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📍 Head Office – Multan
📞 Phone: 03054452020
✉️ Email: support@machinerypk.com